What We Do

Customer Centric Culture

The likelihood of delivering on the sales strategy is greatly increased when a company focuses on being truly customer centric. Obviously this means understanding the customer's business intimately, but it is more than this. It means making sure that everything within the company is geared to 'adding value' to the customer's experience. 

It means asking some difficult questions, such as:

  • How do we evaluate the experience that customers have when engaging with all parts of our organisation? 
  • Does the customer feel that our people throughout the business are enabled to take empowered decisions that is of benefit to them, without prejudice to us ?
  • How do our organisational structures support, or undermine, the customer engagement? 
  • Do we demonstrate that we want long term relationships with our customers where we collaborate on growing business together? 
  • How much does our corporate language reflect a true customer-centric orientation?

Customer Centric Culture

customer centric culture

Our Work.

TransformSales has developed its unique Sales Transformation Model which comprises 8 key areas of focus that make a difference to an organisation’s sales performance. Together with our clients we believe that we have achieved some great results and we hope that you find many areas of interest on this site. We look forward to working with your business in the future to raise the effectiveness of your sales initiatives.

Our goal is your success

tsSales Transformation Overview
Transforming their sales performance is a challenge that many clients bring to us. Our tailored solutions range from global programmes that address all aspects of the sales cycle to specific, targeted interventions.

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